Privacy Policy
Our privacy policy at a glance
- About us? We are Savior.Sf19, SL, NIF with registered office at C/ Julio García Condoy 34 50018, Zaragoza , Spain and we process your personal data as joint controllers. This means that we are jointly responsible for how to use and protect your data.
- What do we use your data for? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, answer your queries as well as, if you wish, to send you our personalized communications.
- Why do we use them? We are entitled to process your data for different reasons. The main one is that we need to process them to execute the contract that you accept with us when you register and when you make a purchase or enjoy any of our services or functionalities, although there are other reasons that legitimize us to do so, such as the interest in answering your questions or the consent you give us to send you our newsletters, among others.
- Who do we share your data with? We will share your data with service providers that help or support us, whether they are transport companies or external collaborators with whom we have reached an agreement, and whether they are located inside or outside the European Union.
- YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example to object to our use of your data or to port it, as we explain in detail below.
1. Who is responsible for the processing of your data? Those responsible for the processing of your data are:
We are Savior.Sf19 , SL, NIF with registered office at C/ Julio García Condoy 34 50018, Zaragoza , Spain.
2. For what purpose do we process your personal data?
Depending on the products, services or functionalities that you want to enjoy at any given time, we will need to process some data or others, which in general will be, depending on the case, the following:
- your identifying data (for example, your first name, last name, language and country from which you interact with us, contact information, etc.);
- economic and transactional information (for example, your payment or card information, information about your purchases, orders, returns, etc.);
- connection, geolocation and navigation data (in case you interact with us from your mobile, for example);
- commercial information (for example, if you are subscribed to our newsletter),
- data about your tastes and preferences. Remember that, when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities. Depending on how you interact with our Platform, we will process your personal data for the following purposes:
3. What is the legitimacy for the processing of your data? The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:
| Purpose | Legitimation |
| 1. Manage your registration as a user of the Platform | The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we would not be able to manage your registration. In the event that you choose to use access or login through a social network, the reason why we are entitled to process your data is the consent you give when authorizing the transfer of your data from the social network. |
| 2. Development, compliance and execution of the purchase and sale contract or services | The processing of your data is necessary for the execution of the sales contract or provision of services that links us to you. It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data (card) for future purchases or the data processing necessary to scan tickets. purchase through the Wallet section of the App or to inform you of the availability of our products. In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the processing of this data is positive for all the parties involved when the payment of a purchase is made and in particular for you since it allows us to put measures in place to protect you against fraud attempts made by third parties. |
| 3. Customer Service | We consider that we have a legitimate interest to respond to the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you as it allows us to serve you appropriately and resolve any queries raised. When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Platform, the processing is necessary for the execution of the purchase and sale contract. When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part. |
| 4. Marketing | The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal bases for participate in a promotional action or to publish your photographs on the Platform or on our social media channels. To show you personalized information, we consider that we have a legitimate interest to carry out profiling with the information we have about you (such as your browsing, preferences or purchase history) and the personal data that you have provided us such as age range or language, since we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information according to your preferences. |
| 5. Usability and quality analysis | We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service. . |
4. How long will we keep your data? The period of conservation of your data will depend on the purposes for which we process it, as explained below:
| Purpose | Conservation period |
|---|---|
| 1. Manage your registration as a user of the Platform | We will process your data for as long as you remain a registered user (that is, until you decide to unsubscribe). |
| 2. Development, compliance and execution of the purchase and sale contract or services | We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service. On some occasions, we will only process the data until the time you decide, as is the case with payment (card) data that you have asked us to store for possible future purchases. |
| 3. Customer Service | We will process your data for as long as necessary to respond to your request or request. |
| 4. Marketing | We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action. |
| 5. Usability and quality analysis | We will process your data promptly during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data. |
Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for the time in which responsibilities arising from the processing may arise, in compliance with the regulations in force at all times. Once the possible actions are prescribed in each case, we will proceed to delete the personal data.
5. What are your rights when you provide us with your data?
We are committed to respecting the confidentiality of your personal data and guaranteeing the exercise of your rights. The Joint Controllers have agreed that you can exercise them free of charge by writing us an email to a single email address savior.sf19@gmail.com, simply indicating the reason for your request and the right you want to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:
- Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform you can also consult this information in the section corresponding to your personal data.
- Ask us to rectify the data we already have. Remember that if you are a registered user on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any changes or modifications thereof. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the exclusive responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy.
- Ask us to delete your data to the extent that it is no longer necessary for the purpose for which we need to process it as we have informed you above, or that we no longer have the legitimacy to do so.
- Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the time necessary when you may need it. If you have provided us with your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain the purposes for which we process your data. When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible. On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data. Finally, we inform you of your right to file a complaint with the relevant data protection supervisory authority, in particular, before:
- The Spanish Data Protection Agency ( https://www.agpd.es/portalwebAGPD/index-ides-idphp.php )
7. What happens if you provide us with third party data?
We offer functionalities or services that require us to process the personal data of a third party that you provide us, such as in the case of sending a gift purchase to a third party. If you provide us with Personal Data of third parties, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.
8. Changes to the privacy policy
We may modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. If we do so, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even communicate it to your email address when The change in question is significant for your privacy, so that you can review the changes, evaluate them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Website.